Frequently Asked Questions

We've gathered answers to the questions we receive most often.

If you can't find the information you need, we're here to help! Reach out to our support team with your question here.

  • About our Product
  • Setup and Implementation
  • Advantages of GrainTrack
  • Security of Data

About our Product:

We aim to equip everyone in the grain trading industry with a reliable and efficient management tool.

The geography of GrainTrack's clients spans several continents and countries around the world, including Ukraine, Kazakhstan, the United Kingdom, the United Arab Emirates, North African countries, Switzerland, Morocco, Moldova, and Romania. This diverse geographical range reflects the company's international recognition and the trust it has earned across different markets.

Absolutely, our system features a highly flexible notification system that allows for sending confirmations and other important information via email or Telegram bots. Additionally, the system enables task creation and tracking, which also greatly enhances communication.


GrainTrack offers three types of Telegram bots for various communication purposes:

  1. Management Bot (referred to as "Notifications" in the system) is configured for system users. It is used to receive notifications, approvals, and screenshots. The support team sets up which notifications and approvals to send.
  2. Client Bot is designed for external parties (non-system users), such as suppliers that our clients work with.
  3. Manager Bot is developed to enable managers to create tickets and perform other actions without needing to log into the system.

Yes, GrainTrack supports a mobile version. You can access all system functionalities directly from your smartphone or tablet, allowing you to work quickly and conveniently from any location and on any device.

Additionally, through Telegram, you can perform key actions:

  • Accept agreements — according to the main requirements of cooperation.
  • Create requests (tickets): fixed (with a specified price) and open (without a price, but with bonuses and no delivery deadline).
  • Declare transport vehicles (TVs) — create a request specifying the shipment volume.
  • Unload transport vehicles — record the actual volume received for the declared TV.
  • View contract balances — access information about contracts with suppliers.
  • Reconcile data.


This way, GrainTrack provides full access to essential functions both through mobile web access and integration with Telegram.

Yes, integrating GrainTrack with other systems is absolutely possible. Our platform is highly flexible and can be adapted to work with a variety of software solutions. Our team is ready to assist you — we will carefully listen to your specific request, and our developers will get to work right away.

Setup and Implementation:

Our goal is to ensure that getting started with Graintrack is both quick and comfortable for you. Above all, we prioritize a personalized approach tailored to each client.

  1. Contact us to schedule a 30-minute demo to introduce you to our product.
  2. You provide the test data, and our project manager demonstrates how your processes appear in the system.
  3. Based on your requirements, we finalize your plan and sign a contract.
  4. After signing the contract, we provide training, transfer all your data, and configure the system to your needs within 2-8 weeks.
  5. Start using Graintrack to maximize your business potential, with our professional support available 24/7!

Graintrack is an independent system that can be used alongside your accounting software. It is ideal for double-checking data and separating accounting and tax records from management and actual records.

You can easily import your counterparty database or existing reports into Graintrack, and export data from our program into formats compatible with your accounting software.

The integration process includes several stages:

  1. [15 minutes] Complete the Integration Questionnaire to help us customize the system for your company.
  2. [1 day] We draft an Implementation Plan and get your approval.
  3. [2 days] We populate Graintrack with initial data: products, quality, email templates, and contracts.
  4. [5 days] We train each of your departments on how to use the system.
  5. [5 days] You start entering your own information into the system: adding counterparties, creating deals, and uploading vehicle registers. You can easily import your counterparty database or existing reports, and export data from our program into formats compatible with your accounting software.
  6. [As needed] We refine or adjust functionalities to better fit Graintrack to your needs, then finalize the Implementation Plan.

The entire cycle usually takes from a few days to a few months, depending on the size of your company and the complexity of your business processes.

Graintrack operates on a SaaS (Software as a Service) model, providing services on a subscription basis. Clients pay a monthly fee, and in return, we offer access to the product, technical support, consultations, and necessary upgrades.

The advantages of our approach are:

  1. No need for a large one-time payment for a license.
  2. Clients are not left alone with the product — our team provides continuous technical support, consultations, and product enhancements.
  3. No need to maintain a team of specialists, purchase a server, or handle its maintenance — our service takes care of everything.

You always have the flexibility to pause your subscription without incurring any financial penalties.

Advantages of GrainTrack:

When you switch to Graintrack, you unlock a host of benefits that enhance the efficiency and profitability of your business.

For many grain traders, Excel has been the go-to solution for managing business processes, often involving cumbersome spreadsheets for extended periods.

While Excel is undeniably a valuable tool, it does come with its limitations when tackling complex tasks.

In essence, Graintrack offers a range of benefits:

  1. Tailored business processes designed to meet your specific needs, integrating best practices.
  2. Streamlined team workflows, reducing the need for frequent calls, meetings, and misunderstandings.
  3. Enhanced security measures, minimizing the risk of data breaches and providing employee monitoring capabilities.
  4. Reduction of human error through data validation and checks at every stage of operation.
  5. Accessibility from any smartphone or tablet for convenient data input and viewing.
  6. Simultaneous multi-user functionality without the risk of data conflicts.
  7. Differentiated access levels for various user groups, ensuring data security.
  8. User-friendly and efficient data input tools, saving valuable time for employees.

Increased workflow and reporting speed, eliminating the need to gather data from multiple files, search for errors, or spend time consolidating information.

Security of Data:

We recognize that ensuring the security of data is a top priority for our clients. With Graintrack, you can have peace of mind knowing that everything is well managed.

Rest assured, we prioritize the security of your data and offer the following assurances:

  1. Confidentiality and Control
    Graintrack operates as a closed system, accessible solely to employees within your specific company. Our system implements a flexible user access control mechanism, guaranteeing that only designated individuals within your organization have access to specific data as needed. You can keep an eye on all system activity through the "Activity" report and detailed action logs. This way, you can see who accessed what and when, ensuring your data stays confidential. Access to the system for support or improvements is strictly controlled and always follows signed non-disclosure agreements (NDAs).
  2. Isolated User Environments
    Your data is kept secure by isolating user environments. Our team places a strong emphasis on controlling network access, which means your information is protected from unauthorized access.
  3. Regular Encrypted Backups
    GrainTrack automatically backs up your data every 8 hours, and we can do it more often if needed. These backups are encrypted and can be accessed up to 7 years back, ensuring that you can restore your system to a previous state if necessary.
  4. Flexible Document Storage
    You have options for where to store your documents, such as scanned contracts or receipts. You can keep them on our servers, on your own server, or choose a self-hosted solution. This flexibility gives you control over who can access these important files.
  5. The ability to host the System on Your Own Server
    All data is securely housed within protected data centers, residing on dedicated servers located in Europe/USA (or on your company's server, as per agreement), ensuring continuous operation 24/7. If you prefer, you can host the entire GrainTrack system and database on your own server.
  6. NDA
    Our commitment lies in providing services rather than engaging in data trading. Market participants prioritize data security, and any potential leaks would be promptly addressed. We are also prepared to sign any necessary non-disclosure agreements (NDAs) with our clients.

GrainTrack offers various levels of data protection and control, ensuring safe and reliable use of the system for grain trading businesses.

This is a question we frequently encounter during our product demonstrations.

Firstly, Graintrack boasts a team of founders and C-level executives, along with project advisors who actively contribute to its development with their advice and recommendations.

In the event that one of them becomes unable to fulfill their duties, rest assured that the project will continue to flourish and progress, supported by the remaining team members. Graintrack's resilience and growth are not contingent on any single individual.

Moreover, our team is deeply passionate about our product. Since 2015, we've dedicated ourselves exclusively to Graintrack and aspire to establish it as the standard for CTRM systems globally. It's not merely a business venture for us; it's a project we wholeheartedly believe in and are committed to advancing.